Responsible staff

See who receives client conversations for each topic. These contacts guide communication routing; work items have their own assignees.

Current contact by topic

Effective communication contacts and their assignment source
Topic	Colleague	Source	Attention
General	Eleni Charalambous	Client owner	Active
Onboarding	Eleni Charalambous	Client owner	Active
VAT	Eleni Charalambous	Client owner	Active
Payroll	Eleni Charalambous	Client owner	Active
Tax	Eleni Charalambous	Client owner	Active
Audit	Eleni Charalambous	Client owner	Active
Secretarial	Eleni Charalambous	Client owner	Active

How contact routing works

For each topic, the first configured contact is used: company override, client contact, service owner, service team lead, then client owner. General, onboarding and secretarial topics use explicit contacts or the client owner. Removing an override restores this routing; it does not reassign existing work.

Assign or replace a company contact