Responsible staff

See who receives client conversations for each topic. These contacts guide communication routing; work items have their own assignees.

Current contact by topic

Effective communication contacts and their assignment source
Topic	Colleague	Source	Attention
General	Sofia Demetriou	Client owner	Active
Onboarding	Sofia Demetriou	Client owner	Active
VAT	Sofia Demetriou	Service owner	Active
Payroll	Sofia Demetriou	Client owner	Active
Tax	Sofia Demetriou	Client owner	Active
Audit	Sofia Demetriou	Service owner	Active
Secretarial	Sofia Demetriou	Client owner	Active

How contact routing works

For each topic, the first configured contact is used: company override, client contact, service owner, service team lead, then client owner. General, onboarding and secretarial topics use explicit contacts or the client owner. Removing an override restores this routing; it does not reassign existing work.

Assign or replace a company contact